When I create a Customer in the CRM for Private Customers, Outlook doesn't synchronize the contacts but if I create a Business Customer it's uploaded correctly in the Outlook. I don't know how to fix it, but we have the following ideas:
-We are using the BAPI /crmgws/groupware_sync_query, it's changing the filter in the method /CRMGWS/IF_GROUPWARE_SNC_QUERY~FILTER_PROCESSING. Maybe we have to change the filter, but I don't know how in the code.
-The filter can be change it from a xml as connector_configuration.xml.
-It has to be configured from the Desktop Conection for SAP CRM.
-It has to be configured from the CRM.
Any idea can be helpful.