Hello,
I have recently deployed the standard SAP Service Manager 4.2 application onto SMP 3.0 (Support Package 8). The installation and deployment completed without errors, however when SMP starts the service manager application an error is raised in the events log:
11/05/2015 12:03:23, 0, 21, 4, Thr 5228, SAPCRM42 v130.8.1.7
11/05/2015 12:03:24, 0, 21, 5, Thr 5228, SAPCRM42
11/05/2015 12:03:25, 0, 21, 150, Thr 5184, Loading Production application definitions using file "SAPCRMSM-v1-0-0-app"
11/05/2015 12:03:25, 0, 21, 152, Thr 5184, Loading Production application definitions for default localization
......
11/05/2015 12:03:32, 1, 20, 18, Thr 5184, JAVA EXCEPTION CAUGHT: com.syclo.agentry.AgentryException: 05.11.2015 12:03:32 - Data Object Assignment for BAPI /SYCLO/CORE_MDW_SESSION1_CRT Not Found!
The connection to the backend CRM server is working, however when I opened configuration panel (transaction /syclo/configpanel) the mobile application "SAP_CRM_SERVICE_MANAGER_42" is not defined. Have I missed something in the installation??
Note: We have previously been running Service Manager 3.1, and this application is defined in the configuration panel. Furthermore as part of the move to SMP3.0 the Add-On's SMCRM 610_700 SP05 and SMFND 610_700 SP05 were installed as per SAP note 1936049.