Good morning!
We are dealing with a rather odd issue. We recently implemented Information Steward - Data Insight for Customer and Vendor. We have a series of rules created for each domain and a scorecard for each. Here is what we are seeing. When we drill into one of the domains (Vendor or Customer) and show the data score, during certain instances, no data will pull back. The screen will clock. There are specific variables that cause the symptom.
Scenario 1): View/extract data from Key Data Domain - Scorecard from IS URL directly. If I attempt to export data in any manner launching from the fully qualified URL.
http://<SERVERNAME>:8080/BOE/InfoStewardApp/
Scenario 2): View/Extract data from key data domain - scorecard using scorecard specific URL. We generate scorecard specific URL's so that we can branch out links internally via portal, sharepoint, etc. The URL looks like:
http://<SERVERNAME>:8080/BOE/Scorecard?name=MDM_Data_Validation&view=summary&rdir=y&sortBy=0&kdds=2
The steps in scenario 2 is basically selecting a rule that has failed data, clicking view failed data and export. Here is where we see the clocking. It will not return.
Then this screen will hang and will require to click the x to close. Then the below screen displays.
Only things of note is that we are using single sign on via active directory. And the scenario two uses verbatim the URL that is generated out of IS.
HELP!