Hi Rakesh,
Thanks for your reply.
1. I am not checking "Reject users" option in MSMP modify task settings, so there is no chance of reject action from reviewers. I want to give only "approve" & "remove" options for reviewers. So I dint put anything in "Comments mandatory" and left as blank. My intention is to reviewer should enter line item level comments when they perform "remove" action. Here the main problem is with greyed out "notes" window when click on "Add comments". Moreover the "comments" tab of the whole request also in display mode. I could not find "Add note" link in the comments tab. Also once I go comments tab or click on "add comments", its hanging for hours and not able to click on any other thing or close the notes window and I need to close entire request window.
As a testing I select "comments mandatory" only for "approve". then also I am not able to enter comments at line item level or whole request level in comments tab. This problem is not only for UAR request. When I process a new/change request, there also when I click on "add comments" it is in greyed out/display mode.
Assume one more scenario irrespective of input for "comments mandatory". When we process a request through "Administartion" option in search request window, we should enter our comments mandatorily irrespective of "comments mandatory" is set to which option. but here also I am not able to enter notes as it is display/greyed out mode.
I have checked given notes but no luck.
Thanks,
Srinivas