Hi Luke,
Thank you for your reply.
I am already using the standard CC roles and Approver types in the workflow configuration to send a TO-DO alert (for approvers) and an email notification (for CC roles). This is configured in the rule as "SET Alert.Workflow Information TO BE EQUAL TO my_workflow"
The challenge is how to tell the rule to trigger the alerts and emails when a workflow is completed as opposed to sending alerts depending on a specific date.
-Nestor