Hey Experts,
we are on SAP CRM EHP3.
I would like to know which SAP standard functionality we could use to show Outlook Inbox for a Group of Users (not the personal inbox) in SAP CRM? All ingoing Email should create an Acitivity (one-to-one connection) in SAP CRM and afterwards it should be possible to work on these Email (Activities) and create leads as follow-up documents or reply to the customers by creating an email as follow-up document.
Another question is: When replying to these Emails in SAP CRM, will it be possible to replicate these E-Mails again to Outlook? I tried to find a screenshot to see how the Inbox in SAP CRM could look like but could not find anything new here.
Any hints are welcome.
BR/
Oliver